Tree roots damaging pavement AND front garden on my private residence

Updates

• Thank you for reporting a problem with a street tree.

  We aim to inspect street tree problems within 10 working days of being reported, or 2 hours if the tree is dangerous. We aim to carry out any necessary work within 30 working days.

  Did you know…?
  We care for more than 20,000 street trees in Merton, including pruning, pollarding, and planting hundreds each year to keep streets green, safe, and walkable.
  

  Posted by Merton Council at 19:01, Wed 15 October 2025

• Thank you for reporting this. We've sent your report to a tree officer for investigation.

  State changed to: In progress

  Posted by Merton Council at 19:17, Wed 15 October 2025

• We understand that the roots of street trees can sometimes cause damage to roads or pavements. Our Highways team have maintenance programme in place to repair any damage and prevent trip hazards. This upkeep is part of the shared cost of enjoying the many benefits that street trees bring to our community. If you notice pavement damage that needs extra attention, please report it separately using the link below for a fast response and updates: https://www.merton.gov.uk/ streets-parking-transport/ streets-and-pavements/ dangerous-paving For tree root damage within your property boundary, we are unable to carry out repairs in private property. However, you may submit a damage claim and then arrange the repairs yourself by the compensation if approved. Please see following link for details about claim procedure: https://www.merton.gov.uk/ council-and-local-democracy/ complaints-comments/ insurance-claims During the repairing, you can cut back tree roots within property boundary. According to Merton Council’s policy document: Tree Strategy 2023–2029 and common law precedents: Residents have right to prune overhanging branches or encroaching roots up to their property boundary, provided the tree is not protected (e.g. by a Tree Preservation Order) or in a conservation area. The pruned material remains council property, but you do not need to return it and please dispose of in legal and appropriate manner. Please note that access to council land is not permitted during such work for safety reasons. Removing large roots can affect the tree’s stability and increase the risk of whole tree failure. We recommend using a qualified tree surgeon or consulting an arboriculturist for safe, professional work: https://www.trees.org.uk/ Find-a-professional

  Posted by Merton Council at 16:02, Thu 11 December 2025

• We've asked the relevant service provider to investigate.

  State changed to: Closed

  Posted by Merton Council at 16:02, Thu 11 December 2025