In progress
Failed surface at ped xing towards Croydon
Reported via mobile in the Potholes and Surface Problems category anonymously at 07:20, Tuesday 7 April 2026
Sent to Merton Council less than a minute later. Council ref: SRQ-1278580-J2X1R8.
This is a failed road surface at a pedestrian crossing on a key arterial route towards Croydon, with constant high traffic volumes throughout the day. The defect presents a safety risk to both pedestrians and vehicles, particularly given its location at a crossing point where braking and turning movements occur.
This route is critical with no practical diversion options, meaning traffic cannot be safely displaced without causing significant congestion and secondary risks elsewhere on the network.
Under the Traffic Management Act 2004 (Network Management Duty), the authority has a legal obligation to secure the expeditious movement of traffic and minimise disruption. Carrying out works on such a route during peak daytime hours is clearly contrary to this duty.
Additionally, the Safety at Street Works and Road Works Code of Practice requires works to be planned to minimise risk to road users and operatives. Given the traffic levels on this route, undertaking repairs during the day significantly increases the risk of collisions and injury.
Night-time working would reduce traffic volumes by approximately 90%, substantially lowering risk to both workers and the public, while also maintaining network flow in line with statutory obligations.
Given the above, any repair works at this location should be scheduled overnight unless there is an exceptional and justified reason not to do so
Updates
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Thank you for reporting a pothole or road surface problem.
We’ll inspect it within five working days. Repairs are usually carried out within 28 days following inspection. If we decide it’s an emergency we will make it safe within 4 hours following the inspection.
Did you know…?
In our 2025-26 budget, we are investing £3.7 million in fixing and maintaining our roads and pavements.
Posted by Merton Council at 07:20, Tuesday 7 April 2026
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State changed to: In progress
Updated by Merton Council at 07:23, Tuesday 7 April 2026
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